Terms of Service
The present service is edited by , simplified shareholding company, registered in the trade and companies register of Annecy, under number rcs b 439 055 591, with registered offices at park nord les pléiades 33, in Metz-Tessy (74370), represented by its current chairman.
has developed an online dating service. therefore provides an online platform to visitors, where they can communicate amongst them and therefore plays the role of technical service provider.
The service is neither a consultancy nor a dating agency, and does not organise encounters between its members.
The service is exclusively reserved to members registered on the platform in compliance with the present rules.
The members confirm having received all necessary documentation on the proposed services from and comply without reservation to the present service terms and conditions.
The members recognise that the use of the platform requires compliance with all the provisions defined in the present contract.
The members can benefit from the services proposed on the platform subject to compliance with the following prerequisites:
- Be of legal age on the date of registration;
- Have the legal capability to commit to the present terms and conditions;
- Have the appropriate computer equipment to access the platform;
- Have a valid e-mail address.
The terms below will have the following meaning among the parties:
- 'subscriber': any person who ordered one or several services proposed by .
- 'account': space of the platform reserved to members.
- 'member': any person who completed the registration process on the platform.
- 'platform': all the information systems for providing the services to the public. It consists of the back office and the database of members and subscribers.
- 'service': service and additional services proposed by , accessible online on a website supported by the platform.
The objective of the present document is to define the conditions of use of the services proposed by .
5. Contractual documents
The mandatory contractual documents for members are:
The present service terms and conditions;
The data-processing and liberties rules of service;
The ethical charter of the service.
In case of contradiction between documents of different nature or rank, it is explicitly agreed between the parties that the provisions of higher rank contained in the document shall prevail for obligations in a conflict of interpretation. In case of contradiction between terms of documents of the same rank, the latest documents shall prevail on the others.
Rank criteria will be applied according to the following principles:
- Obligation by obligation;
- Or failing that, paragraph by paragraph;
- Or failing that article by article.
The present terms and conditions are opposable as soon as they are accepted by the member when subscribing to the service.
reserves the right to modify the present terms and conditions as it considers necessary and useful. It shall do its utmost to inform members of the existence and date of application of new terms and conditions.
Any use of the service by the member within 30 days after a modification of the terms and conditions confirms the latter accepts those new terms and conditions.
The member may end using the service but remains responsible for any anterior use.
The online terms and conditions on the platform prevail on any earlier printed version.
7. Registration to the Service
Access to the Service is reserved to persons registered on the platform.
To open an account and become a member, the user must previously register via the online form on the platform.
Two registration procedures are available:
Registration via facebook connect;
Registration via online form.
7.2 Registration via facebook connect
To facilitate the service registration process, the user can use the identification information of his/her natural person facebook account and entering its username and password.
With the facebook connect application the fields to be completed will be automatically filled with the information taken from the user facebook account, under his sole responsibility.
The use of the facebook connect application is a simple technical feature provided to the user to facilitate his/her registration and complete the registration fields for the service: facebook connect is a third party service to the service and does not in any way guarantee the correct operation and reliability of the information obtained through that application.
No information on the registration to the service will be displayed on the facebook account of the user.
7.3 Registration via online form
The service registration procedure via the online form on the platform consists of the following steps:
Step 1: the user completes a registration form by completing the required fields - some are mandatory - depending on the services selected by the user. Some requested information builds the user profile and can be accessed by other members of the service: they must be correct and regularly updated.
Step 2: the user acknowledges and accepts the terms and conditions of the service by ticking the appropriate box; if the user does not accept the service terms and conditions, he/she shall stop the registration process and immediately leave the platform;
Step 3: once the profile is correctly informed, the user validates the form and receives a confirmation email at the supplied email address.
Once the user has confirmed the registration, he/she becomes a member of the service subject to formal acceptance of the present terms and conditions.
7.4 Subscription via mobile application
The purchase platforms of mobile applications for mobile phones, digital tablets or any other digital communication device connected to the internet enable downloading an application dedicated to the use of the platform. Members wishing to use it must therefore have a connection to mobile internet.
This application enables subscription to the service from a mobile phone for example. It also enables subscription to paying functions.
The services subscribed from a mobile application in integrated purchase are subject to the present terms and conditions, as well as the terms and conditions of the purchase platform for mobile applications to obtain the application, the invoicing conditions, the payment and renewal terms of the service(s). It also means that an account must be created on that platform to enable the application download.
7.5 Profiles on hold
As soon as the service is subscribed to, the member profile is displayed as 'pending': during that variable period, the member profile is checked by to ascertain that the data and information supplied by the member meet the present terms and conditions and the ethical charter of the service. Finally, the user is offered the exclusive power to multiply his chances of finding love through the orientation on other sites if already registered or wants more contact.
If the terms and conditions are not complied with, the member is informed by email of the rejection of the profile and is proposed to modify it. If the member does not modify the profile in comformity with the terms and conditions reserves the right to definitively refuse it.
Acceptance of the profile does not validate its content, nor does it mean recognises its lawfulness.
8. Financial terms
In order to enable members discovering the functions of the service, access to a limited version of the service is offered free of charge to discover some functions of the platform.
The free access does not enable the use of all the functions of the platform or to meet other members.
Women wishing to be placed in contact with a man will specially receive free and complete access to the service, with the exception of additional services which remain payable.
In all cases where access is free, either partial or total, reserves the right to modify it both for conditions of access and financial terms of the service.
Except in the above cases, access to the service is payable.
The member subscribes to the service for the selected duration by the member, at the online price at the time of subscription and according to the payment methods proposed by and selected by the member.
The access Club trial allows to maintain your active profile to visit the index forms of the other members, and to use in a unlimited way the features of searches for the service of meeting.
Access to the Service is immediate if payment is made by bank card. A processing period is required if payment is made by cheque or bank transfer. In that second hypothesis and when the service is unavailable to the member after a period of fourteen (14) days from the sending of the cheque by mail or the bank transfer, it is recommended to the member to send a message to customer services by means of the form accessible from his/her account via the 'Help' menu.
reserves the right to propose temporary promotional offers to new members or existing subscribed members for a certain time. The proposed financial terms are exceptional and cannot be grounds for any complaint by the other members.
Subscriptions are automatically extended at the end of the subscription period chosen by the member, under the same conditions and at the same price. The extension can be cancelled according to the conditions of the article 'termination' of the present terms and conditions.
8.2 Additional services
The subscribers or holders of full access to the service can order one or several additional services giving them access to the advanced functions of the service.
The ordering process for one of the additional payable services is done in two confirming steps:
Step 1: the member is informed of the price of the additional service and of the possibility to use his/her usual payment method, previously and through the ordering interface: he/she can validate expressly or refuse the order or modify his/her usual payment method;
Step 2: the member is informed by the same dedicated interface that his/her order is confirmed.
8.3 Order processing
At the end of the subscription or additional service ordering process, the member can access, permanently online on the interface of his/her account, the detailed summary of his/her subscriptions and additional services ordered.
Any expenses for access, either material, software or internet access are exclusively at the member's charge.
8.5 Pre-selected boxes
In accordance with the second paragraph of Article L121-17 of the Consumer Code, shall reimburse members for any pre-selected paid options on request.
9. Right to withdraw
In accordance with Article 13 of the L 121-21-8 of the Consumer Code, the member expressly waives his right of withdrawal once the latter has accessed the services within the said period of fourteen (14) days
10. Obligations of
10.1 Quality of the service
endeavours to provide a quality service. It enables members to use the available communication tools under the best possible conditions.
Because of the nature and complexity of the internet network, and its technical performance and response times for consultation, viewing or transfer of data in particular, makes the best effort according to the rulebook to enable the access to and the use of the service. cannot guarantee absolute access or availability of the platform for access to the service.
cannot be held liable for the correct operation of the computer equipment of the member and his/her internet access.
10.2 Maintenance and updating
endeavours to provide a performing service to members. It shall use appropriate means to maintain the service in optimal operational conditions.
reserves the right, without notice or compensation, to temporarily close the platform or access to services for update, maintenance, modification or changes to operational methods, the platform and access hours, without this list being exhaustive.
is not liable for damages of any nature which might result from those changes and/or a temporary unavailability of the platform or the associated services.
reserves the right to complete or modify, at all times, the platform and the services available there according to the development of technologies and shall inform the members by all means.
is not subject to any obligation of monitoring, moderating or checking the exchanges and contents posted online on the platform by the members who subscribed to the service.
does not intervene directly in the content of the profiles. It checks at the registration of the member that the terms and conditions are met, but does not check the truthfulness of information supplied or their validity and does not monitor the later changes to the profile carried out by the member concerned.
does not intervene in the relations and exchanges between members.
shall react when illicit content, behaviour or use or not compliant with the present terms and conditions were reported to it under article 'notification of illicit content' in the present agreement or signalled via an 'abuse' link present on the profile of every subscribing member. will then take measures it considers most appropriate in the situation.
reserves the right to remove any content which does not comply with the present terms and conditions after informing, if conditions allow it , the member concerned.
makes its best efforts, according to the rulebook, to secure the service platform.
Considering the exponential nature of technological developments, cannot guarantee absolute security of the platform or the absence of defects.
11. Member obligations
11.1 Reliability of profiles
The service enables the member at registration and later when he/she accesses his/her profile to complete the latter with data about his/her personality and his/her looks in particular. To enable reliable exchanges between members, each of them shall supply correct data, in compliance with laws and regulations and regularly update them.
The member shall not share a member account with other persons or grant access to the account to a minor.
The member shall not supply at registration or when updating his/her profile, identification data which do not correspond to reality or to unrightfully use the identity of a third person.
The photographs placed online by the member must particularly:
Represent the member;
Not only represent unrelated elements (landscape, animals, etc.);
Not contain text;
Not represent several people;
Be respectful of common decency: no nude, suggestive photographs, with a sexual connotation or depicting minors.
The member is not authorised to indicate phone, address or electronic details on his profile.
11.2 Conform use
The member is responsible for the use of the service and his/her actions on the platform. He/she shall use the platform in a fair manner, in compliance with the present terms and conditions. The member's behaviour during the use of the service should comply with the rules of good conduct.
The member shall notify any manifest illicit content, conform with the procedure under article 'notification of illicit content' of the present contract.
The member also can report to the profile of a member not respecting the present terms and conditions through the link 'abuse' present on the profile of all the registered members.
The member shall not behave in an illegal or fraud-inducing way towards , other members or third parties.
Overall, the member shall report any defect of the service he/she notices to by means of the "help" menu accessible online on the platform.
Any behaviour not respecting the rules of good conduct above or those in the ethical charter of the service may be penalised under the conditions of the article 'termination' of the present contract.
It is forbidden for a member to access or remain fraudulently, in all or part of the platform. It is forbidden to use another access method beside the one made available by . Upon discovery of such method, or if the member enters a placeholder, without right, inadvertently, the member agrees to promptly inform to the following address firstname.lastname@example.org so that it can take appropriate action.
The member is not authorised to remove or modify data on the platform or to fraudulently enter data or carry out an alteration on the operation of the platform. He/she shall make sure not to introduce a virus, malware or any other harmful technology on the platform or the services provided there.
Any access to an unauthorised space shall be considered fraudulous access as provided by the criminal code.
The member shall consider all the data he/she gains knowledge of during such access to an unauthorised space is confidential data and therefore shall not divulge them.
The member shall in particular not carry out any operation to saturate a page, rebound operations or any operation which could result in disturbing or distorting the operation of the platform.
The member takes all measures to ensure his/her own safety, in particular for the management of his/her usernames and access codes he/she keeps confidential.
12. Technical support
provides a customer service to its members which can supply all necessary information on the use of the platform and the services.
makes the best efforts to provide a service accessible to all the members in the best conditions.
cannot guarantee absolute technical compatibility of the additional functions and services it proposes in the service as their correct operation is subject to the software and hardware compatibility of the computer equipment used by the members. informs the members on the minimum required configurations to fully benefit from the service and additional services.
The use of a mobile application for the use of the service requires that the member previously has a compatible electronic communication device and mobile internet connection. Before purchasing the mobile application, the member should refer to the conditions of use of the download platform of the application to learn about the necessary configuration.
Should a member experience difficulties to access and/or use one of the services proposed on the platform, he/she can contact customer services at all times via the online form accessible on the platform via the 'help' menu.
13. Intellectual property
13.1 Service elements
The present service terms and conditions do not include any transfer of intellectual property rights on the elements belonging to at the advantage of the member.
The website, brands, drawings, models, images, texts, photos, logos, graphic charts, software and programmes, search engines, databases, sounds, videos, domain names, design or any other information or media presented by , without this list being exhaustive, are the exclusive property of and are protected by their copyrights, brands, patents and any other intellectual or industrial property rights they hold in accordance with valid laws.
Any reproduction and/or representation, in full or in part, of one of those elements, without the explicit authorisation of , is prohibited and would consist of counterfeit penalised by the articles l. 335-2 and following of the code of intellectual property.
Consequently, the member shall refrain from any act or action which could affect directly or indirectly the intellectual property rights of .
The member may never use, print or re-format the content of the platform or websites for purposes other than private or familial.
He/she shall not download, copy, transmit, sell, distribute or use the content of the platform and the websites.
The member recognises that the information and the databases accessible on the platform are the property of .
13.2 Elements of the third parties
The elements belonging to third parties, such as brands, drawings, models, images, texts, photos, logos, without this list being exhaustive, are the exclusive property of their author and are thus protected by copyright, trademark rights or any other right recognised by the applicable law.
The member shall not undermine, directly or indirectly, the property rights of third parties, whose content is present on the platform and shall not use, in any way, the names, brands, logos, software, information, databases and all the documents communicated to him/her, in general, in the case of the application of the present service terms and conditions.
The member shall respect the integral rights of third parties whose content is present on the platform and shall not create any analogies in the mind of the public for any purpose.
Therefore, the member shall take all necessary measures for the protection of said rights for all third parties and, in particular, maintain all the property mentions on all the data, information and more generally the consultable elements on the platform or made accessible by third parties.
13.3 Elements placed online by the member
The member grants as required a right of use of the elements he/she places online, which are his/her exclusive property and which are protected by copyrights, brands, patents, and any other intellectual or industrial property rights which are or will be granted by the applicable laws.
The member has the opportunity to further disseminate his profile containing his photograph on other partner sites by visiting the "My Account"
The user right covers the right of to copy, represent, adapt, translate, digitalise, use for service purposes or sub-licence elements regarding the member on the service, or on any electronic communication medium in the context of the service (in particular email, sms, mms, Internet).
The member authorises to modify elements to comply with the graphic chart or to make them compatible with its technical performance or any format supplied in the context of the service.
The user right is granted by the member to for the whole world, and for the duration of online access of those elements by the member.
The member shall take all necessary measures to protect said third party rights and guarantees peaceful use to .
14. Responsibility and guarantee
In the context of service providing, is subject to an obligation of resources.
Conform to the valid legislation, cannot accept civil liability for activities or information stored at the request of members, unless if was duly notified of illicit content under the conditions of article 'notification of illicit content' and did not react promptly to remove it.
The members recognise and accept that the details they supply, as well as their behaviour or comments on the service can be reported by other members and a subsequent check by , based on objective appreciation criteria, without prejudice to the appropriate application of the 'Termination' article of the present contract.
The member recognises and accepts that the divulgation of information on the service is his/her sole responsibility, and relinquishes any claim on , in particular on the basis of his/her right to image, his/her honour and reputation, the intimacy of his/her private life, resulting from his/her distribution of that information. The member is sole responsible for possible prejudice caused by the divulgation of that information.
The member guarantees and releases from any claim and condemnation originating from default of obligations the member is subject to by law or the present terms and conditions of the service.
The member cannot hold liable for any delay in information provided to him/her.
The responsibility of cannot be sought in case of fraudulent or abusive use or due to voluntary or involuntary divulgation of the username and/or password for connection to the member account.
is not liable for the violation of the present terms and conditions by another member, nor for their actions on the platform, whether an offence or not.
The responsibility of can only be involved in case of direct damage, with the exclusion of indirect damage, resulting from the use of the platform by the member and shall be restricted as to the sums paid by the member to within twelve (12) months preceding the generating fact of the damage.
, technical provider, only provides a web platform and cannot guarantee that exchanges between members actually lead to encounters. Furthermore, cannot be held responsible for encounters on or outside the platform, nor for the correspondence between information communicated on the service and the reality.
endeavours to check the reliability of information and data of the member profiles, in particular by checking compliance with the present terms and conditions and the information supplied at the registration to the service. However, each member can later modify certain information on his/her profile. cannot guarantee the truthfulness of information supplied by its members, nor protect the members against identity theft and it cannot be held responsible on that basis.
provides additional services to improve the communication functions and promote the visibility of the profile of a member on the platform. HOWEVER, those services are provided up to the same services other members might subscribe to: in case of multiplicity of members' requests for a service or for technical reasons linked to the correct management of the platform operation, the member recognises that cannot guarantee an unlimited period for the promotion of visibility of the member's profile or the effectiveness and uninterrupted availability of the additional service to which the member subscribed.
15. Notification of illicit content
Any notification of illicit content to must include the following information in comformity with article 6 i 5 ° of the law 2004-575 of 21 June 2004:
Date of notification;
If the notifier is a natural person: name, first name, profession, residence, nationality, date and place of birth;
If the notifier is a legal entity: its form, name, registered office and the body that legally represents it;
The name and address of the addressee or, if it is a legal person, the name and registered office;
The description of the contentious facts and their precise location (with copy of the precise url address of the content);
The reasons why the content should be removed, including the legal provisions and the factual justifications;
The copy of the correspondence addressed to the author or editor of contentious information or activities and requesting their interruption, withdrawal or modification, or the justification that the author or editor could not be contacted.
The member shall notify such content, conform with the information indicated in present article by sending mail to the following address:
Service client / service juridique
Boîte Postale 351
129 avenue de Genève
We remind of the fact that, for any person, to represent content or activity as illicit with the purpose of having it removed or to stop its diffusion, whilst knowing that information is incorrect, is punishable by a year prison and a 15,000 Euros fine under article 6, i, 4° of the law No. 2004-575 of 21 June 2004.
16. Personal data
The personal data may be collected during your registration on our site are intended for use by 2L Multimedia.
In order to provide an easily accessible and personalised service, keeps the history of the connections to the platform by the member and follows the navigation of the members on the platform with cookies, in compliance with the data-processing and liberties rules.
In order to respect the legal obligations relating to the storage and communication of data enabling the identification of any person who contributed to the creation of content posted online, stores a copy of certain contents posted online by the member, even if they are deleted by the member him/herself, for a duration of one year from the generating fact of the storage obligation.
18. Termination / end of the contract
The registration of the member on the service is effective as long as the member connects to the platform and uses the service. When a member has not connected or used his/her account for two (2) years, deletes all his/her data and his/her account is automatically terminated.
The member can terminate his/her account at all times on the platform, without any other costs than those of the transmission of his/her request and without justification, via the section on his/her account accessible through the menu 'My parameters', then 'my subscription' or any other means which could be indicated to him/her in that section.
A subscribing member can only proceed with unsubscribing from the service if they have previously cancelled their membership.
18.2 Cancelling one's membership
Subscriptions are entered for the chosen period by the member during the subscription procedure.
The subscribing members can cancel the extension of the subscription after 15 days of use of the subscription to the service. The cancellation does not affect the access to all functions of the service for the initial duration of the subscription. In any case, the extension must be cancelled seventy-two hours (72) before the end of the subscription period at the latest, by using the function 'Cancel my extension' on the account accessible through menu 'Account', 'My parameters', 'My subscription', then 'Parameters'. The member shall then follow the procedure of cancelling one's membership indicated to him/her.If you unsubscribe, which automatically result in inaccessibility of all content, the subscriber will be charged the sum of one (1) euro relative to the closing of its subscription record. Le désabonnement sera facturé un (1) euro à l'abonné. Conformément à l'article 313-1 du code Pénal, poursuivra devant les juridictions compétentes toute opposition abusive d'un abonnement par le client auprès de la banque du porteur.
If he/she has not subscribed, the member can terminate his/her account at all times on the platform, without any other costs than those of the transmission of his/her request and without justification, via the section on his/her account accessible through the menu 'My account', 'My parameters', then 'my subscription' or any other means which could be indicated to him/her in that section.
HOWEVER, if the member has subscribed, he/she previously must, to unsubscribe, terminate his/her subscription according to the terms of cancellation described in the present TCU.
This request shall be considered completed the working day following receipt of the cancellation request of the account concerned by the department. The request does not include any refund for the still outstanding subscription period.
The conditions and terms for cancelling the subscription from the mobile application are those provided in the terms and conditions of the download platform of the application and/or any indication on the interface of the mobile application.
For an Internet subscription + box:
Unsubscribe at any time under the terms of your ISP.
In order to terminate your service plan with Internet + go on the Internet + conso follow:
Followed conso Internet + (http://internetplus.fr/utilisateurs/suivre-mes-achats))
- SFR customers Internet + box, click here (https://www.sfr.fr/cas/login?)
- Customers ORANGE, click here (http://sites.orange.fr//espace_client/index.php )
- Clients Bouygues, click here (www.espaceclient.bbox.bouyguestelecom.fr)
- FREE Customer click here: (https://subscribe.free.fr/login/)
- Customers ALICE, click here: (http://espace-abonne.aliceadsl.fr/)
18.3 Suspension and termination
If the member does not comply with the obligations of the present conditions, reserves the right, without compensation or refund, to suspend access to the service until the reason of the suspension has disappeared, eight (8) days after an email to the user asking him/her to conform with the present service conditions.
Access to the service can for example be suspended when:
The member does not complete his profile in accordance with the present terms and conditions;
The member posts a non-conform or infringing photograph online;
The member behaves in a way that disturbs the tranquillity of one or several members;
Overall, the member does not respect the ethical charter of the service.
If the member repeatedly does not comply with the obligations of the present conditions, reserves the right, without compensation or refund, to cancel the registration and the subscription of the member and to terminate access to his/her member space or to prohibit access to all or part of its services, without prejudice to any common law action which might be open to it, eight (8) days after an email to the user asking him/her to conform with the present service conditions remained fruitless.
If a member notifies of manifest illicit content as provided in article 'notification of illicit content', reserves the right, without compensation or refund, to cancel the registration and the subscription of the member and to terminate access to his/her member space or to prohibit access to all or part of its services, without prejudice to any common law action which might be open to it.
If the bank refuses the payment method used by the member, reserves the right, without compensation or refund, to cancel the registration or the subscription or additional services of the member and to terminate access to his/her member space or to prohibit access to all or part of its services available to him/her with its subscription or additional services, without prejudice to any common law action which might be open to it, eight (8) days after an email to the user asking him/her to pay the outstanding sums with a new payment method remained fruitless.
19. Force Majeure
Initially, cases of force majeure will suspend the application of the terms and conditions of the service.
If cases of force majeure last longer than two (2) months, the service terms and conditions will be automatically terminated.
Explicitly, the cases of force majeure commonly accepted by the jurisprudence of the French courts and tribunals shall apply.
20. Good faith
The parties agree to execute their obligations in absolute good faith.
The parties confirm the present commitments are sincere.
Thus, they confirm not knowing of any element that if communicated would have modified the consent of the other party.
In case of interpretation difficulties resulting from a contradiction between any title of a clause and any clause, the titles shall be declared inexistant.
If one or several stipulations of the present conditions are deemed invalid, or declared such in application of a law, a regulation or after a decision enforced by competent jurisdiction, the other stipulations will maintain all their power and scope.
The present service terms and conditions express the integrality of the parties' obligations.
No general or specific conditions included in the documents sent or supplied by the parties could be integrated in the present terms and conditions.
25. Proof convention
The acceptance of the terms and conditions by email has the same probatory value between parties as the agreement in paper format.
The digitalised registers stored in the computer systems of the platform will be stored under reasonable safety conditions and considered proof of communications between the parties.
The contractual documents are archived on a reliable and durable medium which can be produced as proof.
The information transmitted or received by during the use of the platform is considered confidential by nature and is subject to professional secrecy and shall not be communicated externally, apart from exceptions linked to the provision of the 'data-processing and liberties' law.
This provision does not infringe communications ordered by law or administration.
The present service terms and conditions, the ethical charter and data-processing and liberties rules were drawn up in French and later translated.
In case of conflict between the parties or divergences on the interpretation of a word or a clause, only the French versions shall apply.
28. Applicable law
The present terms and conditions are ruled by French law.
It is the same for rules of content and form, notwithstanding the locations of execution of substantial or secondary obligations.
Les parties ont la possibilité de recourir à un médiateur de la consommation dont les coordonnées se trouvent ci-après :
73 boulevard de Clichy
Pour ne plus recevoir des e-mails de notre part, nous vous remercions de nous envoyer votre demande à l'adresse électronique suivante: email@example.com ou d'utiliser le lien de désinscription situé en bas de page des e-mails que nous vous envoyons.